Case study · Retail & eCommerce · Get found
A channel doing single-digit sessions a month became a properly producing one, with Shopping flagged as the next scaling lever.
An Australian DTC gate-automation retailer handed over a Google Ads account that was, in practical terms, dormant — single-digit paid sessions a month against well over a thousand from organic search. The brand carried its own demand. Paid was meant to sit on top of that, and it wasn't doing the job.
We launched into three live campaigns at once — Performance Max on a clean product feed, Standard Shopping alongside it, and Brand Search to catch the obvious high-intent demand. The data quickly told us two things: Pmax worked at scale but at a margin-sensitive return, and Brand Search was almost certainly cannibalising organic & direct traffic the brand already won for free. The months since have been about acting on that rather than waiting another cycle — pausing an unconverting high-intent Search campaign, testing Brand Search out of the mix (signed off as a two-week trial), and giving Standard Shopping room to prove itself. We also named the real blocker: without product-level margin data, every return target is a guess.
The most recent month stepped up from the low-1s to nearly 2x ROAS, with cost per acquisition materially lower and Standard Shopping pulling above 4.5x on a small spend — small, profitable, and the clear next scaling candidate. What made it work wasn't any single launch month; it was six months of willingness to make non-obvious cuts. The account now prunes itself month over month against a clear set of benchmarks, with the next two scaling moves already identified.
31 May 2026 · Get found project · Australian DTC gate-automation retailer