Run & secure
How we deliver Managed IT support.
Most agencies pattern-match the playbook. We work the weakest part from first principles — here's how that plays out.
The traditional way
Offshore queue & no SLA
Tickets answered by whoever picks up — response measured in days, not hours.
Patching when something breaks
Updates skipped to 'avoid risk' — silent vulnerabilities accumulate until something fails.
Changes made silently
Production touched without a change log — surprise incidents nobody can trace back.
Aspirational SLAs
Response windows quoted in proposals, never measured against actuals.
The Metrix method
Named technicians on your account
AU helpdesk, no offshore handoff — the same names every time you call.
Patching on a tested cadence
OS, framework, dependency updates with a change log you can audit.
Every change tracked
Production audit log reviewable end-to-end — every change traceable to a person & ticket.
Contractual SLAs with measurement
Response windows quoted in your own contracts — measured weekly, reported transparently.
Name the weakest part.
Move the number.
Most of the mapping happens upfront. Fixed fee. You hand over your mission, your systems, today's numbers — we hand back the biggest gap named in dollars.
Clear direction · Less noise · Results you can see